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title: "Apple's customer service is still the best (plus an Authy horror story)"
date: 2015-05-29T20:40:05-07:00
date_display: May 29, 2015
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+---
Recently the mute switch (officially known as the Ring/Silent switch) on my little-more-than-half-a-year-old iPhone 6 Plus stopped working. It almost always bounced back to ON (ring) position upon turning, and even if I could keep it at the OFF position for five seconds, it would most likely bounce back when I thrust it into my pocket. I got bitten a few times — almost got heart attacks when the phone dinged loudly in class. Minor yet annoying problem.